FAQ
Here are the most asked questions
According to your needs and your geographical area, we can refer you to one of our professional clients.
You can contact customer service in the tab “Contact”.
You can request a pre-opening account request by clicking on Account opening request
You must stipulate this to the sales department, which will send you a link in order to finalize your payment..
A tracking number will be sent to you on the day of departure of your goods for follow-up.
Technical sheets are available on the product pages. Go to the product you want and then click on the button “Technical sheet”.
Please contact the company that sold you the product directly or your sales representative if you are a MATEL customer.
It is possible to come and collect the goods on site. The order must be placed in advance. The withdrawal is between 8h00-12h00 and 13h00-16h30
The invoice will be available after validation of your order.. This is dematerialized, that is, it will be sent to you by email.
This can be found at the end of the technical sheet for your product.